Contact information

Toyverse
Calgary, Alberta, Canada

How to reach us

The fastest way to get an answer is our contact form. It goes straight to the team that handles orders, and messages sent through it are answered in the order they arrive.

If your message is about an existing order, please include your order number. It lets us pull up the order and the tracking straight away instead of asking you for it first.

What we can help with

Where an order is, and tracking that has stopped updating
Changing an address before an order is dispatched
Returns, refunds and cancellations
An item that arrived damaged, faulty or wrong
Questions about a toy before you buy it, including age suitability and what is in the box